Welcome to the Help Center

Why create an account?

Registering for an account with Foxtrot Industrial is easy. Once you’re signed up, you can access helpful Foxtrot Industrial features such as:

  • Store your personal information, eliminating the need to retype it each time you make a purchase
  • Modify your billing, delivery, or email address and change your password
  • Store as many delivery addresses as you need when ordering online
  • View your Order History
  • Track shipments
  • View the status of any pending shipments
  • Print out invoice copies
  • Obtain account statements
  • Easily reorder products you have ordered in the past

Register an account

Complete account registration form. All fields marked with a red asterisk must be filled in to process your registration.

After you’ve completed the form, click the “Create Account” button to complete the registration process.

You will receive a message advising that your registration was successful. If any required fields have not been completed, a message will be displayed advising which fields need to be completed to process your registration.

Be sure to save your user name and password for future reference. You will receive an email confirming your account, however, it will not include your password for security purposes. If you ever forget your password or user name, you can request it by clicking on the “Request your User Name or Password” link on the Foxtrot Industrial login page.

Updating your Account Information

If you need to update any of your personal information, then begin by logging into your account.

On the “My Account Summary” page, use the links on the left to update your personal information. The following options are available:

  • Edit Contact Information
  • Add or Edit Billing Address
  • Add or Edit Shipping Address
  • Change Username
  • Change Password
  • Add or Edit Tax/VAT information

Change Your Username

On the left-hand sidebar, under “Personal Details”, click on “Username”. You will be given the option to enter a new username.

Please note that new usernames must meet the following requirements:

  • Minimum Length: 5 characters
  • Maximum Length: 50 characters
  • Cannot match Password.
  • An email address can also serve as your Username.

Change Your Password

On the left-hand sidebar, under “Personal Details”, click on “Password”. Enter your current password, followed by your new password.

Please note that new passwords must meet the following requirements:

  • Minimum Length: 8 characters
  • Maximum Length: 80 characters
  • Passwords are case sensitive
  • Cannot match Username
  • Cannot contain: < > ; [ ] &

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